Why This Page Exists
SNOWMTL is a free AI translator. That single fact answers most billing questions before they’re asked: because we do not currently charge for the text translator, the image translator, or the OCR translator, there is generally nothing to refund. We still publish this Refund Policy so expectations are completely clear, and so that if paid options are ever introduced in the future, the ground rules are already documented.
Current Pricing Model
- The core text translator is free to use, subject to a daily usage allowance.
- The core image translator / OCR translator is free to use, subject to a daily usage allowance and file size limits.
- Creating an account for translation history and saved files is free.
- There are no mandatory subscriptions, one-time purchases, or hidden charges required to access the core AI translator functionality.
Because no payment is collected for standard use of the online translator, no refund process is triggered under normal circumstances.
If You Believe You Were Charged in Error
In the rare event that a charge appears on your payment method that you associate with SNOWMTL — for example, from a legacy promotional feature, a third-party add-on, or a billing mistake — please contact us immediately. We treat unexpected or unauthorized charges seriously and will investigate promptly.
| Situation | What Happens |
|---|---|
| You used the free text translator or image translator | No charge occurs; nothing to refund |
| You created a free account | No charge occurs; account can be deleted anytime on request |
| An unrecognized charge references SNOWMTL | Contact us immediately with transaction details for investigation |
| A future paid tier is introduced | Refund terms will be published and linked from this page before launch |
Donations and Optional Support
If SNOWMTL ever offers an optional way to support development — such as a voluntary donation or a “buy us a coffee” style contribution — such contributions are provided voluntarily to support the free AI translator infrastructure and, unless explicitly stated otherwise at the time of contribution, are treated as non-refundable, since they do not purchase additional access, features, or guarantees beyond what is already free to every user.
Future Paid Features
Should SNOWMTL introduce optional paid tiers in the future — for example, higher daily limits, priority processing, or advanced document translator capabilities — we commit to the following principles before any such charge is collected:
- Pricing and billing terms will be clearly displayed before checkout.
- A specific refund window and eligibility criteria will be published on this page.
- You will be able to cancel recurring charges from your account settings.
- This Refund Policy will be updated and the"Last updated"date revised accordingly.
Until such a change is announced, treat all current use of SNOWMTL as entirely free, with no billing relationship between you and the platform.
Why We Chose a Free Model
Many online translator products bury basic functionality — like translating more than a handful of sentences, or accessing an image translator at all — behind a paid tier. We deliberately built SNOWMTL the opposite way: start free, stay useful, and only consider paid options later if they add genuinely optional value rather than gatekeeping core translation features. This Refund Policy reflects that philosophy directly — there is little to refund because there is little to charge for in the first place.
What “Free” Means in Practice
“Free” on SNOWMTL means no credit card is required to start translating, no trial period expires into a forced subscription, and no feature silently converts from free to paid without clear notice. The daily usage allowance on the text translator and image translator exists purely to keep the free AI translator responsive and sustainable for everyone sharing the same infrastructure — it is a fair-use limit, not a monetization mechanism.
Comparing Free vs. Hypothetical Paid Tiers
| Aspect | Current Free Tier | If a Paid Tier Launches |
|---|---|---|
| Text translator access | Included, daily limit applies | Would remain available for free at the same or better limit |
| Image translator / OCR access | Included, daily limit applies | Would remain available for free at the same or better limit |
| Refund eligibility | Not applicable — no charge is collected | Would be clearly defined before launch, with a stated refund window |
| Cancellation | Not applicable | Self-service cancellation from account settings |
Sustainability of Free Access
Running a multilingual AI translator involves real infrastructure costs — servers, third-party provider usage, and ongoing development of the OCR translator pipeline. We manage these costs through efficient caching, a multi-provider fallback chain, and sensible daily limits, rather than by charging individual users for basic access. This approach lets us keep the promise of a free AI translator without needing to introduce billing for standard use.
Trial Periods
SNOWMTL does not currently operate any trial periods that automatically convert into a paid subscription. If a trial-based paid feature is ever introduced, it will clearly disclose the trial length, the price that applies afterward, and how to cancel before being charged — well before you would need to reference a refund process.
Chargebacks
Because no standard payment is required to use the AI translator, chargebacks are not expected under normal use. If you dispute a charge with your bank or payment provider related to any optional contribution, please contact us first — most concerns can be resolved directly and more quickly than through a formal dispute process.
Regional Consumer Rights
Nothing in this Refund Policy limits any statutory consumer protection rights you may have under the laws of your country or region regarding digital services. Because SNOWMTL does not currently charge for standard use of the AI translator, most statutory refund protections tied to a purchase simply do not apply yet — but they will be honored in full if and when any paid feature is introduced.
How a Future Refund Request Would Be Processed
If a paid tier is introduced and you believe you qualify for a refund under the terms published at that time, the expected process would involve submitting a request through the Contact Us page with your account email and payment reference, a review against the published eligibility window, and a decision communicated back to you within a reasonable number of business days. We are documenting this expectation now so there are no surprises later.
Account Deletion vs. Refunds
Deleting your account is not the same as requesting a refund, since account creation itself is free. If you would like your account and associated history removed, visit our Contact Us page and request deletion — see our Privacy Policy for how we handle that data.
How to Reach Us
For any billing-related question — including anything about a charge you don’t recognize, or questions about how a future paid feature might work — use the Contact Us page and select a subject related to billing. Include your account email and any transaction reference so we can look into it quickly.
Changes to This Policy
We may update this Refund Policy if our pricing model changes. Any update will be reflected in the"Last updated"date above, and material changes affecting paid features will be communicated clearly ahead of taking effect.
Related Policies
This Refund Policy should be read together with our Terms & Conditions and Privacy Policy, which describe the broader rules for using the free AI translator, text translator, and image translator.